We offer a wide range of luxury furniture and homeware products, including pieces for the living room, dining room, bedroom, home office, and more. Our collections feature premium designs, carefully selected for quality and style.

Yes! We provide a variety of design services to help bring your home vision to life. For more details and to begin your design journey, please visit our Design Services page.

For any enquiries or assistance, please reach out via our Contact Us page, and our Customer Support team will respond promptly.

If you’re not completely satisfied with your purchase, returns are accepted within 28 days of delivery. For detailed instructions and conditions, please see our Returns & Refunds Policy.

Sign up for our newsletter and become a Downton Insider by entering your email at the bottom of our homepage. You’ll receive updates on new products, exclusive offers, and special promotions.

Orders can be placed directly on our website and paid for at checkout. For assistance, you can also contact our Customer Support Team who will guide you through your order.

No account is necessary, but creating one makes future shopping faster and easier. Benefits include saved details, order tracking, newsletters, and exclusive discounts.

Double-check that your login details are entered correctly, including uppercase and lowercase letters. If the issue persists, reset your password using the “Forgotten your password” link or contact our Customer Support Team for help.

your items will be dispatched from our distribution centre. Some couriers provide live tracking once the order is out for delivery. For more information, please see our Delivery Information page.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. We also offer flexible finance options via Klarna and Clearpay. For more details, visit our Payments & Promotions section.

Payment may be declined for various reasons. Please check your card details, expiry date, card type, and billing address. If problems persist, contact your bank or card issuer. For further assistance, our Customer Support Team can help.

Enter your discount code in the box at checkout and click “Apply.” Only one code can be used per transaction, and codes cannot be applied to sale or outlet items.

We aim to offer competitive prices on all luxury products. If you find an identical item cheaper elsewhere (excluding auction sites), please contact us here, and we will review it. We may decline matches that don’t meet our terms and conditions.

If product details are not clear on the website, please contact our Customer Support Team and we’ll provide additional information.

Our Outlet Collection includes mostly brand-new products that may have had the box opened. Some items may feature minor surface imperfections, such as small scratches or marks. All Outlet items are quality-checked to ensure functionality and beauty.
Please note Outlet items are excluded from discount codes, and returns are only accepted if the item is not as described. For more information, visit our Returns & Refunds Policy.

Trade customers are not guaranteed change-of-mind returns. Requests are reviewed on a case-by-case basis and may incur a restocking fee if approved. Requests must be made within 7 days of delivery.
You are responsible for return costs and the item’s condition until it reaches our warehouse. Use a tracked and insured service, as lost or damaged returns cannot be refunded. Returned items must arrive within 28 days, in resalable condition, in their original packaging, and unassembled. Standard retail terms apply for faulty or damaged goods.
For assistance, contact your account manager or email trade@downtonhome.com.

Made-to-order and custom-designed products cannot be cancelled and are not eligible for returns, as production begins immediately after your order is placed. For more details, please see our Returns & Refunds Policy.

Items requiring assembly come with clear instructions. Please check all parts before starting and inspect for damage or faults, as we cannot refund items incorrectly assembled or damaged during assembly. For advice, contact our Customer Support Team.

Natural materials vary in colour, texture, and appearance. Distressed, antique, or vintage finishes may include intentional imperfections for an authentic, handcrafted look.

Colours may differ slightly due to screen brightness, device settings, and display calibration. For personalised guidance, please contact our Customer Support Team.