Payment & Security
At Downton Home Furnishings, your security, privacy, and confidence are our top priorities.
We’ve partnered with world-leading payment providers and implemented advanced encryption technology to ensure every transaction is handled safely and smoothly.
Our website is fully protected by SSL (Secure Socket Layer) encryption, and all payments are processed through PCI DSS Level 1–certified gateways — the highest level of payment industry security.
Shop confidently knowing that your details are safe, your data is private, and your payments are always secure.
Accepted Payment Methods
We offer a variety of trusted payment options to make checkout easy and flexible:
- All major debit and credit cards — Visa, Mastercard, Maestro, American Express
- Apple Pay & Google Pay — for fast, secure checkout
- Klarna and Clearpay — flexible pay-later and instalment options
- Shop Pay — quick checkout for returning customers
- PayPal — a globally trusted and secure way to pay
- Bank Transfer (BACS) — available on request for bespoke or trade orders
All payments are processed in British Pounds (GBP). Prices displayed include VAT where applicable, and you’ll see all costs clearly before confirming your order.
Credit & Debit Card Payments (via Stripe)
We use Stripe for secure card transactions — the same trusted processor used by many major UK retailers.
Stripe is certified to PCI Service Provider Level 1, the most stringent standard in the payments industry.
Stripe’s security includes:
- Full HTTPS & HSTS encryption for every connection
- Data protected by AES-256 encryption at rest
- No storage of your card details on Downton Home’s servers
- Continuous independent audits and monitoring
- Learn more about Stripe’s security here.
International transactions:
Payments made with non-UK cards may require additional verification. Orders that fail security checks may be declined for your protection.
Buy Now, Pay Later Options
We’re proud to offer flexible payment plans so you can spread the cost of your purchase:
-
Klarna – Pay in 30 Days or 3 Interest-Free Instalments
(Subject to eligibility; credit agreement provided by Klarna Bank AB.)
View Klarna Terms → -
Clearpay – 4 Automatic Instalments Every 2 Weeks
(Interest-free, available on eligible orders.)
View Clearpay Terms →
Your eligibility is determined by the provider at checkout. Late fees may apply for missed payments — please review their terms carefully before selecting these options.
Bank Transfer (BACS Payments)
If you prefer to pay via BACS, please contact our Customer Care Team:
T: 0145 036 7567 | E : support@downtonhome.com
We’ll provide secure bank details for your transfer. Once payment has cleared, your order will begin processing, and the advertised lead time will commence.
For VAT invoices or proof of payment, please email accounts@downtonhome.com.
Telephone Payments
For your protection and to comply with PCI DSS regulations, we do not accept card payments by telephone.
All payments must be made securely through our online checkout or via bank transfer.
Data Protection & Encryption
Your data is handled with the utmost care.
All sensitive information transmitted through our website is encrypted using TLS 1.2+ and stored securely using AES-256-bit encryption.
We do not store, share, or have access to your card details. Payment data is processed solely by our PCI-compliant partners (Stripe, Klarna, PayPal, etc.) under strict data-handling protocols.
Fraud Prevention & Verification
To maintain a safe online environment, we employ advanced fraud-detection systems and manual verification checks when necessary.
Orders flagged by our system may require identity confirmation before dispatch.
These checks protect both our customers and Downton Home Furnishings from fraudulent activity.
Your Consumer Rights
All payments and purchases are protected under the Consumer Rights Act 2015 and relevant UK consumer law.
If an item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.
For full details, please see our Returns & Refunds Policy.
Vulnerability & Security Disclosure
We continually monitor, test, and improve our website’s security.
If you believe you’ve discovered a vulnerability, please contact security@downtonhome.com with details.
We work with independent partners to ensure the ongoing protection of customer data and system integrity.
Shopping with Confidence
Every purchase on downtonhome.co.uk is backed by industry-leading technology, global payment providers, and strict data security standards.
Your safety and trust mean everything to us — we’re committed to providing a shopping experience that’s as secure as it is luxurious.
