Why DOWNTON
Why DOWNTON
At Downton Home Furnishings Ltd, we believe creating a beautiful home should be a seamless experience built on trust, craftsmanship, and exceptional service. From the moment you visit our website to the day your furniture arrives, every detail is carefully considered to give you complete confidence in the quality of both our products and our people.
We know that buying furniture online requires reassurance — you want to be certain that you’re purchasing from a trusted, established company. That’s why transparency, authenticity, and customer care are at the heart of everything we do.
A Proud British Company
We are a proud British company, registered in the United Kingdom under Company Number 14979337, with our registered office located at 124 City Road, London EC1V 2NX. We are VAT registered and fully compliant with UK business and data protection regulations. As a company registered with the Information Commissioner’s Office (ICO), we uphold the highest standards of privacy and data security, ensuring your personal information is always handled with care and respect.
Behind Downton Home Furnishings is a passionate, experienced team dedicated to delivering the best possible customer experience. Whether you’re furnishing a single room or styling your entire home, our friendly and knowledgeable team is here to help. We pride ourselves on prompt communication and aim to respond to all enquiries within three working hours during business days — because every customer deserves our full attention.
Your security and peace of mind are our priority. Our website uses advanced SSL encryption and is PCI-compliant, meaning every transaction is safe and fully protected. We partner only with trusted global payment providers — including Shopify Payments, Klarna, Clearpay, and PayPal — giving you flexibility, transparency, and complete confidence in every purchase. Our systems are continuously monitored and updated to maintain the highest level of online security.
Quality sits at the heart of our brand. Each piece in our collection is carefully sourced from reputable British and European manufacturers who share our values of craftsmanship, sustainability, and timeless design. We believe furniture should not only look beautiful but also stand the test of time. Most of our products include a minimum 12-month manufacturer’s warranty for added peace of mind, and our dedicated after-sales team is always available to support you long after your order has arrived.
Our Promise to You
Downton Home Furnishings operates with full transparency and accountability. We are VAT and ICO registered, comply fully with UK Consumer Rights legislation, and follow Advertising Standards Authority (ASA) guidelines to ensure clarity, fairness, and integrity in all our communications. Our commitment to ethical retailing means no hidden costs, no misleading promotions, and no compromise on quality.
What truly sets us apart is our belief that customer relationships don’t end when the order is placed — they begin there. Many of our customers return to us time and again because they value not just our products, but our service. We’re here to support you before, during, and long after your purchase, ensuring that every interaction with our brand feels personal, professional, and rewarding.
When you choose Downton Home Furnishings Ltd, you’re choosing more than a furniture retailer — you’re choosing a company built on reliability, craftsmanship, and care. We combine the convenience of modern e-commerce with the attentiveness and elegance of a traditional interiors showroom. Every order, every email, and every delivery is managed with the same attention to detail and respect for our customers.
We thank you for considering us and look forward to helping you create a home that’s every bit as refined, comfortable, and timeless as you deserve.
For assistance, please contact our Customer Care Team at info@downtonhome.com or visit www.downtonhome.com
Explore
Downtown Home Furnishing's Design Service
We offer a modern, personalised approach to interior design - flexible, collaborative, and tailored entirely to you. This isn't a one-size-fits-all or traditional interior design service, but one adapted to your lifestyle and needs.
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