Price Promise

We take pride in offering luxury furnishings at fair and competitive prices. If you find the same product offered elsewhere at a lower price, let us know through our Price Match Policy and we’ll do our best to match it.

Please note:

• Auction and resale sites such as eBay are excluded.
• Price matches are subject to our terms and conditions.
• Some products may appear identical online but differ in material quality — if unsure, contact us for expert verification.

Promo Codes

Enter your discount code in the box at checkout and click “Apply” to redeem your offer. Only one code can be used per transaction, and codes cannot be combined with sale or outlet items. Exclusions: Some brands or collections may be excluded from promotional codes and seasonal sales. Exclusions are reviewed regularly and will be stated on relevant product or campaign pages.

Promotional Periods

Time-limited offers and seasonal promotions (e.g., Spring Event, Summer Sale, or Black Friday) are available while stocks last and cannot be extended or applied after the promotional period closes.

Gift Cards

Give the gift of luxury with a Downton Home Furnishings Gift Card — perfect for any occasion.
Gift cards can be purchased online and redeemed during checkout on qualifying products.

Gift Card Terms:

• Valid for 12 months from the date of purchase.
• Non-refundable and cannot be exchanged for cash.
• Can be used in combination with standard promotions unless otherwise stated.

For more details, visit our Gift Card Policy.

Secure Payments

Your security is our top priority. All transactions on our website are protected by SSL encryption and processed through fully PCI DSS–compliant payment gateways.

We accept all major debit and credit cards, including Visa, Mastercard, and American Express, along with PayPal, Apple Pay, Google Pay, and flexible finance options such as Klarna and Clearpay.

For more information, please refer to our Privacy Policy.

Payment Security & Data Protection

We use advanced encryption and fraud prevention technology to ensure that your data and payment information are always protected. We never store your full card details, and any data shared is handled in strict accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Exclusions & Special Offers

Certain designer, custom-made, or clearance items may be excluded from promotional discounts. Exclusions are clearly marked on relevant product pages. Offers cannot be combined or applied retrospectively.

Need Help?

If you have any questions about payments, finance, or promotional offers, please get in touch with our team.

At Downton Home Furnishings Ltd, we take pride in offering transparent pricing, flexible payment solutions, and exceptional service — so you can shop with complete confidence and peace of mind.