Before your new furniture arrives, take a few minutes to plan the route from the van to your chosen room.
Check for any tight turns, staircases, or awkward spaces that may affect access.
A little preparation helps our delivery team move your furniture safely and ensures your new piece arrives in perfect condition.

Doorways are key to a successful delivery. Use a tape measure to ensure your furniture can pass through every doorway, stairwell, or lift.
Measure height and width at the narrowest point — and remember to check banisters, low ceilings, and light fittings.
A quick measurement can save time and ensure your delivery goes smoothly the first time.

Hallways and corners can be tricky with larger furniture. Move smaller items — such as shoe racks, plants, or console tables — to create a clear path.
This makes it easier for our delivery team and protects both your furniture and home from accidental knocks or scratches.

Before your delivery, clear the space where your new furniture will sit. Remove rugs, lamps, or other pieces that may restrict access.
If you’ve chosen our White Glove Delivery Service, our delivery team will place your furniture in the desired location — please ensure there’s sufficient space to do so safely.

• Measure all doorways, stairways, and hallways at their narrowest points.
• Consider any banisters, radiators, or ceiling lights along the route.
• Check the room space to ensure your new item fits comfortably once placed.
• For apartments, confirm lift dimensions if applicable.

If our delivery team cannot safely deliver your item due to restricted access, the item may need to be returned or rescheduled.
In this case, re-delivery or return fees may apply, as outlined in our Delivery Information and Returns Policy.
To avoid delays, please double-check all measurements before placing your order.

Before your new furniture arrives, take a few minutes to plan the route from the van to your chosen room. Check for any tight turns, staircases, or awkward spaces that may affect access. A little preparation helps oOur friendly customer service team is happy to help confirm whether your chosen item will fit through your space.
Contact us before ordering for expert advice:
hello@downtonhome.com
Or use our Contact Us form to get in touch.ur delivery team move your furniture safely and ensures your new piece arrives in perfect condition.